Coronavirus Latest Updates

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Coronavirus: Need to Know

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

On this site, you will find the most up-to-date information on our patient and visitor guidelines, as well as details about testing that is being conducted on some of our hospital campuses, by appointment only. In addition, information is available on how to donate supplies or make a contribution to our health network.

Thank you for your support. 


Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips. 

Our Commitment

WMCHealth is committed to providing a safe and comfortable care environment for patients, their families and our staff at all of our member hospitals and medical practices throughout the Hudson Valley. Our care specialists are working collaboratively with public health agencies and closely monitoring COVID-19 developments. Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information and prevention tips.

Mental Health Hotline:  Call 914.216.7733

The COVID-19 anxiety and research hotline is staffed by trained medical personnel that are available 24 hours a day, seven days a week to provide free confidential telephone counseling services for members of the community and staff experiencing anxiety and depression as a result of the COVID-19 pandemic. 

Updated: March 5, 2021

 


Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

Please read Our Patient Information for more detail on scheduling elective outpatient ambulatory procedures and tests, visitation and what to expect in preparing for a surgical procedure.

Visitation

The following visitation procedures and guidelines pertain to all adult medical/surgical/critical care/in-patients.

  • Identification of Patient Representative and/or Support Person will be obtained at registration and again during the admission process by nursing and documented in the electronic medical record in the usual manner.
  • Visiting hours will be restricted to 2 p.m. - 6 p.m.
  • Visits are limited to two support persons at a time. No more than (2) two support person may visit a non-COVID-19 and COVID-19 patient at any time during the (4) four hours designated for visitation. Individuals age (70) seventy or older are not encouraged to be support persons due to increased risk of COVID-19-19 infection.  In situations where additional persons are determined to be appropriate to allow at the bedside for end of life and/or for longer visiting hours, the Chief Medical Officer, Chief Nursing Officer, and Engagement Officer should be consulted for approval.
  • Total time for visiting cannot exceed a four-hour maximum unless approved by the Chief Medical Officer, Chief Nursing Officer and Engagement Officer.
  • All support persons/support persons/visitors will be screened at the point of entry.  Febrile support persons/visitors with a rash, cough, running nose or watery red eyes should not visit patients.   Support persons/visitors must wear and be provided with appropriate personal protective equipment (PPE). Support persons visitors who fail to wear a mask and other PPE will be asked to leave the facility
  • Two support persons/visitors will be permitted to accompany a patient into the emergency department treatment area
  • Two support persons/visitors will be permitted to accompany a patient in outpatient procedural/diagnostic testing areas.  For surgical patients, two support persons/visitors will be permitted to stay with the patient until they are transported to the OR. The support persons/visitors may then wait in a designated waiting area or may leave the hospital and return once the patient is out of the recovery room, at which time the support persons/visitor scan return to the patient’s bedside. Exceptions for visitation will be made for the visitor or support person outside of the normal visitation window if necessary.  For patients being discharged, two support persons/visitors will be permitted to stay with the patient until they exit the facility.
  • An orange sticker with the date and room number will be placed on the visitor’s person by the visitor.
  • All support persons/visitors will be educated on how to perform meticulous hand hygiene and how to wear appropriate PPE and must adhere these procedures
  • Once in the facility, support persons/visitors must remain in the patient’s room throughout the visit except when directed by the hospital staff to leave during aerosol-generating procedures or other procedures during which support persons/visitors are usually asked to leave.
  • All support persons/visitors will be educated on how to perform meticulous hand hygiene and how to wear appropriate PPE and must adhere to these procedures
  • Visitation to inpatient units will be limited to individuals > 18 years of age.
Thermal Scanning

We are now using thermal scanning to check all approved visitors for fever. To protect the health and safety of our patients and our workforce, you must also protect your own health to help prevent the spread of the coronavirus (COVID-19).

  • WMCHealth protocols during this time require that all visitors are fever-free for at least 72 hours before entering the hospital.

While a fever is a symptom of COVID-19 – it can also be a symptom of many other illnesses. If you are concerned about your fever, please reach out directly to your primary care physician. We will continue to scan any approved visitors for fever. Once you are fever free for 72 hours and without symptoms of illness, you can return for screening, and then visitation after screening.

While visitor restrictions are in place there are other methods to facilitate communication:

  • Phone
  • Facetime
  • We are happy to work with your loved one on this

Temporary Changes in Outpatient Services

To help prevent the spread of the coronavirus (COVID-19), the Westchester Medical Center Health Network (WMCHealth) is making several temporary changes to our ambulatory and outpatient services to ensure that we are able to care for our patients in a safe and effective care environment in our hospitals and medical practices.

Please Read the Update to Our Elective Ambulatory Services/Ambulatory Procedures/Ambulatory Surgeries, Outpatient Clinics and Bon Secours Medical Group Services 

WMCHealth’s 10 hospitals, and our emergency departments, are open to care for our patients.

Updated: May 18, 2021


 

WMCHealth offers COVID-19 diagnostic testing at Bon Secours Community Hospital

Testing is available by appointment only.

Drive-through testing is available starting Monday, November 9, 2020

  • COVID-19 drive-through testing is held at 3 Skinner Street, Port Jervis, NY
  • A prescription and appointment are needed to utilize the drive-through service
  • Beginning November 9, testing will be available Monday - Saturday 9 a.m. to 2 p.m.
  • Testing is available for current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital
  • Please call your primary care provider for a referral 
    • You will receive a screening, and if appropriate, you’ll be given an appointment.
    • Current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital can book a COVID-19 testing appointment using this MyChart link

What should I bring?

  • When you come to your appointment, you will need to bring your photo identification and insurance card, if applicable.

When will I receive my results? 

  • At this time, diagnostic results can take up to five days and antibody results can take up to three days.

Additional Information:

Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

The self-pay cost for an individual seeking a COVID-19 diagnostic test is $75

 Updated:  January 5, 2021


WMCHealth Vaccine Information

WMCHealth is serving as the coordinator for the Hudson Valley Region Hub of New York State’s Regional Vaccine Network.

Updated:  January 6, 2021

WMCHealth Post-COVID-19 Recovery Program

Post-COVID-19 Care for Ongoing Recovery

The Tri-State area has been one of the hardest hit in the nation during the COVID-19 pandemic. Today, an increasing number of people who became ill from the coronavirus continue to deal with issues surrounding their physical, mental and emotional health and quality of life. Sometimes referred to as “post-Covid syndrome” this is a very real health issue. And, it is treatable.

Request an Appointment | Call 1.833.329.0095

Updated:  January 6, 2021


Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

Support Our WMCHealth Heroes 

Our WMCHealth Heroes are working diligently to serve and protect our patients and workforce as the novel coronavirus (COVID-19) evolves.

Help support our efforts to care for all patients by making a gift to your local hospital.

Updated:  May 19, 2020