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Visitor Information


Visitation Guidelines Effective September 2022

Bon Secours Charity Health System recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines. Safety measures are in place for our patients, employees, and visitors. Additionally, it is required that all visitors wear hospital-issued masks, provided upon your arrival, the entire time of your visit and that you remain socially distant and practice good hand hygiene often. We appreciate your support and cooperation.

Bon Secours Charity Health System does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.

Visitors must be age 12 and up. Overnight visitors must be age 18 and up.
*Children under the age of 18 years are restricted from visiting during NYS DOH identified flu season. (October 1 – until notification of the end of flu season by NYS DOH)

Guest Services

At our Lobby Main Desk, a Guest Service Associate will verify that your identification and a visitor pass will be provided.

General Visiting Hours are 9 a.m. – 9 p.m., one support person permissible 24/7

Ambulatory Surgery / Outpatient Areas

Patients scheduled for outpatient or ambulatory procedures may have two (2) visitors, who can accompany the patient through the admission process. Visitors can wait in designated family waiting areas while wearing a mask and adhering to social distancing guidelines. 

Behavioral Health

Bon Secours Community Hospital Mental Health Unit is by appointment only. Two (2) visitors per patient are allowed.

New Directions requires pre-screening with counseling staff. Visitation is on Sundays with mandatory attendance to Family Education Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.

Good Samaritan Hospital 3 West requires pre-screening with counseling staff. Visitation is on Saturdays only at 3 p.m. with mandatory attendance to Family Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.

Emergency Department allows one (1) support person per day 24/7.

Inpatient allows two (2) persons at a time during general visiting hours. One (1) visitor permitted during overnight hours. 

Guidelines for Permitted Visitors

  • All visitors will be asked for identification and must undergo symptom and temperature checks upon entering.
  • Do not come if you are exhibiting any symptoms or feel ill.
  • In accordance with New York State Department of Health Guidelines, masks must be worn correctly at all times. We ask that all visitors practice rigorous hand hygiene.

Visitors must undergo temperature checks when entering the facility and shall be denied entry if they have a temperature equal to or greater than 100.4.

Visitors must undergo symptom checks upon entering the facility and shall be denied entry if they report the following symptoms of COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • A positive viral test for COVID-19 in the prior 10 days, or close contact with someone COVID-19 infection in the prior 10 days
  • Visitors must wear face coverings at all times, regardless of visitor or patient vaccination status
  • Visitors should remain in the patient's room throughout the visit
  • Visitors may be provided with and asked to wear additional personal protective equipment (PPE), as appropriate to the patient's condition
  • Visitors who fail to wear a face covering and other PPE as requested by staff will be asked to leave the facility

Visitors are welcome to safely visit our gift shop, cafeteria, chapel and Bikur Cholim room. Mask wearing and social distancing guidelines remain. Please note, visitors are not permitted to eat or drink in patient care areas.

All visitors must adhere to the above guidelines.

We appreciate your understanding and cooperation. If you have any questions related to our visitor policy, please contact the Patient Experience Department at 845.368.5111.