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Visitor Information

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves. 


  • Effective November 23, 2021, visiting hours will be unrestricted, with 24-hour access.  
  • During the hours 8:00 a.m. to 8:00 p.m., visits are limited to two support persons/visitors at a bedside at any one time.
  • Individuals age (70) seventy or older are not encouraged to be support persons due to increased risk of COVID-19 infection.  
  • In situations where additional persons are determined to be appropriate to allow at the bedside for end of life and/or for longer visiting hours, the Chief Medical Officer or Chief Nursing Officer should be consulted for approval.

The following visitation procedures and guidelines pertain to all adult medical/surgical/Critical care/in-patients.  

  • Identification of Patient Representative and/or Support Person will be obtained at registration and again during the admission process by nursing and documented in the electronic medical record in the usual manner.  Each patient may elect to select four (4) support persons. 
  • For patients presenting for immediate, emergency care, designated support persons (DSPs) who accompany them will be permitted to be with them for the initial hospitalization period (in most cases no longer than the first day) without proof of vaccination or a negative test result. All subsequent visits and prolonged-stay DSPs present more than one day after the acute event will require proof of vaccination or negative test result. 
  • All other visitors, including vendors, will be required to provide proof of full vaccination for COVID-19+, or a negative COVID-19 molecular or PCR test collected within 5 days prior to the visit. People are considered fully vaccinated 2 weeks after they have received the second dose in a 2-dose series (Pfizer or Moderna), or 2 weeks after they have received a single-dose vaccine (Janssen/Johnson & Johnson). For those presenting evidence of a negative test, only ‘molecular’ or ‘PCR’ tests will be accepted. Antigen tests will not be accepted. In addition, they will be screened for Covid 19 symptoms, possible exposure and/or recent travel prior to visiting.
  • All visitors will be screened at the point of entry.  Febrile support persons/visitors with a rash, cough, running nose or watery red eyes will not be permitted to visit patients.  Visitors must wear and be provided with appropriate personal protective equipment (PPE). Visitors who fail to wear a mask and other PPE will be asked to leave the facility.
  • Two support persons/visitors will be permitted to accompany a patient into the emergency department treatment area and during intake and discharge for ambulatory surgeries and outpatient procedures.  
  • Two support persons/visitors will be permitted to accompany a patient in outpatient procedural/diagnostic testing areas.  For surgical patients, two support persons/visitors will be permitted to stay with the patient until they are transported to the OR. The support persons/visitors may then wait in a designated waiting area or may leave the hospital and return once the patient is out of the recovery room, at which time the support persons/visitor scan return to the patient’s bedside. For patients being discharged, two support persons/visitors will be permitted to stay with the patient until they exit the facility.   
  • An orange sticker with the date and room number will be provided by the screener and the visitor will be asked to place the sticker on themselves where it will be most visible. 
  • All support persons/visitors will be educated on how to perform meticulous hand hygiene and how to wear appropriate PPE and must adhere these procedures .
  • All visitors/designated support persons/vendors are required to be masked at all times within the facility.
  • Once in the facility visitors may be directed by the hospital staff to leave the patient’s room during aerosol-generating procedures or other procedures during which support persons/visitors are usually asked to leave. Visitors at such times may use the waiting area, or may go to the main lobby or cafeteria, if open.
  • Support persons must remain in the patient’s room and wear a mask, gown, face shield and gloves throughout patient’s stay.
  • The support person will use the patient’s bathroom as needed; prior to using the bathroom in the patient’s room, support persons must remove their gloves and perform hand hygiene. After using the bathroom, they must perform hand hygiene and don new gloves. 
  • Patient/Family lounges remain closed on inpatient units.  Visitors/Support Persons may use waiting rooms.  All visitors/support persons must wear a procedural mask in waiting rooms maintaining social distancing of 3- 6 feet.
  • Patient/Support Persons may visit the Cafeteria while wearing a procedural mask and maintaining social distancing.
    • They should not touch any environmental surfaces outside of the patient’s room.
    • Support persons/visitors may not be present during procedures and recovery room except for pediatrics, childbirth, and patients with intellectual, developmental or other cognitive disability. If the patient is transferred to another department for diagnostic testing, the support person cannot accompany the patient.  
    • Visitation to inpatient units will be limited to individuals 5 years of age or older, with all visitors under the age of 18 accompanied by an adult at all times.
    • Any exceptions to the visitor procedure and policy must be cleared by the Chief Medical Officer or designee.  
      • A copy of the Patient’s Bill of Rights shall be given to the patient and the Patient Representative upon admission. 
      • Patients may choose who can and cannot visit them while in the healthcare facility without regard to:
      • legal relationship

      • race

      • color

      • national origin

      • religion

      • sex

      • sexual orientation

      • gender identity

      • disability

  • Patients may withdraw consent for visitation at any time.
  • Patients who request confidentiality will be given the option to “opt out” as in accordance with the hospital’s inpatient process. The patient will be asked if they want to restrict support persons/visitors.  If so, they will complete the Opt-Out Request Form in Admitting.  By revoking this right, it will be understood that people inquiring by phone and support persons/visitors will be told, “I have no information about this patient.”  It will also be understood that:
    • This restriction is in effect until the patient is discharged.
    • The patient may make a written request to remove the restriction prior to their discharge.
  • A patient’s inability to designate a Support Person, due to incapacitation or other clinical reasons, will not interfere with the patient’s visitation rights set forth in this policy. 
  • The hospital will ensure that all support persons/visitors enjoy full and equal visitation privileges consistent with patient preferences. 

Minors as Support persons/visitors
During the time of the COVID-19 pandemic, minors as support persons/visitors will be restricted to 5 years old and above.

Minors as Patients
Except for an emancipated minor, parents/legal guardians will be designated as the patient’s Support Person(s) unless otherwise determined by the patient, the patient’s family and/or healthcare team. Pediatric patients age 22 and under are allowed four (4) designated support people, with two (2) allowed together at any given time, 24 hours per day, 7 days a week.  

Security has the right to restrict a visitor(s) if there has been a documented disturbance and if the visitor(s) is detrimental to the well-being/recovery/safety of the patient.

Visitor and Patient Education
Upon admission, the hospital/facility will make written information available to educate patients and support persons/visitors on visitation guidelines and practices.

Please Read the Update to Our Elective Ambulatory Services/Ambulatory Procedures/Ambulatory Surgeries, Outpatient Clinics and Bon Secours Medical Group Services

View our complete COVID-19 response, including information on testing, visitation, donations and services.  

Bon Secours Community Hospital 
160 East Main Street
Port Jervis, New York 12771

Updated:  November 22, 2021