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Visitor Information

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves. 


All visitors, including vendors, will be required to provide proof of full vaccination for COVID-19, or a negative COVID-19 molecular or PCR test collected within 5 days prior to the visit. People are considered fully vaccinated 2 weeks after they have received the second dose in a 2-dose series (Pfizer or Moderna), or 2 weeks after they have received a single-dose vaccine (Janssen/Johnson & Johnson). For those presenting evidence of a negative test, only ‘molecular’ or ‘PCR’ tests will be accepted. Antigen tests will not be accepted. In addition, they will be screened for Covid 19 symptoms, possible exposure and/or recent travel prior to visiting.

Visiting hours will be unrestricted, with 24-hour access.  During the hours 8:00 a.m. through 8:00 p.m. visits are limited to two support persons at a time. During the hours 8:00 p.m. through 8:00 a.m. visitation will be restricted to one support person at a time. No more than (2) two support person may visit a non-COVID-19 or COVID-19 patient at any time during the (12) twelve hours designated for day and evening visitation, (8:00 a.m. through 8:00 p.m.), and no more than (1) one support person may visit a non-Covid-19 or Covid-19 patient during the overnight period ( 8:00 p.m. through 8:00 a.m.) Individuals age (70) seventy or older are not encouraged to be support persons due to increased risk of COVID-19-19 infection.  In situations where additional persons are determined to be appropriate to allow at the bedside for end of life and/or for longer visiting hours, the Chief Medical Officer or Chief Nursing Officer should be consulted for approval.

All support persons/visitors will be screened at the point of entry.  Febrile support persons/visitors with a rash, cough, running nose or watery red eyes will not be permitted to visit patients. Support persons/visitors must wear and be provided with appropriate personal protective equipment (PPE). Support persons visitors who fail to wear a mask and other PPE will be asked to leave the facility.

  • Two support persons/visitors will be permitted to accompany a patient into the emergency department treatment area and during intake and discharge for ambulatory surgeries and outpatient procedures. 
  • Two support persons/visitors will be permitted to accompany a patient in outpatient procedural/diagnostic testing areas.  For surgical patients, two support persons/visitors will be permitted to stay with the patient until they are transported to the OR. The support persons/visitors may then wait in a designated waiting area or may leave the hospital and return once the patient is out of the recovery room, at which time the support persons/visitor scan return to the patient’s bedside. For patients being discharged, two support persons/visitors will be permitted to stay with the patient until they exit the facility.  
  • An orange sticker with the date and room number will be placed on the visitor’s person by the visitor.
  • All support persons/visitors will be educated on how to perform meticulous hand hygiene and how to wear appropriate PPE and must adhere these procedures
  • Once in the facility visitors may be directed by the hospital staff to leave the patient’s room during aerosol-generating procedures or other procedures during which support persons/visitors are usually asked to leave. Visitors at such times may use the waiting area, or may go to the main lobby or cafeteria, if open.
  • Patient/Family lounges remain closed on inpatient units.  Visitors/Support Persons may use waiting rooms.  All visitors/support persons must wear a procedural mask in waiting rooms maintaining social distancing of 3- 6 feet.
  • Patient/Support Persons may visit the Cafeteria while wearing a procedural mask and maintaining social distancing.

Minors as Support persons/visitors:

  •  During the time of the COVID-19 pandemic minors as support persons/visitors will be restricted.

 Minors as Patients:

  • Except for an emancipated minor, parents/legal guardians will be designated as the patient’s Support Person(s) unless otherwise determined by the patient, the patient’s family and/or healthcare team. Pediatric patients age 22 and under are allowed four (4) designated support people, with two (2) allowed together at any given time, 24 hours per day, 7 days a week. 


Upon entry into the hospital the patient and the support person will be screened per hospital protocol. A procedural mask will be provided at the time of screening.  The support person must show proof of vaccination or a negative PRC test within five days of visit. In addition, if the support person has any symptoms, fever, and/or history of confirmed COVID-19 within past 14 days, the support person will not be allowed entry into the hospital. This person/s could be replaced by another support person who would then be screened.

 Prior to entering the hospital, all support persons must be screened for the following:

  • Proof of vaccination or negative PCR test results within five days of visit. Current symptoms consistent with COVID-19 including subjective or confirmed fever or cough or shortness of breath or sore throat or congestion/runny nose or muscle aches or fatigue or chills or shaking chills or diarrhea or alterations of taste or loss of smell.
  • Fever: The support person temperature will be taken.
  • History of having confirmed COVID-19 or an exposure within the past 14 days.

 Conflict Resolution:

  • Efforts will be made to resolve conflicts between support persons/visitors and clinical staff to maximize patient visitation in accordance with patient wishes and patient needs.  Hospital may consult Patient Representative to help resolve conflict. 


Security has the right to restrict a visitor(s) if there has been a documented disturbance and if the visitor(s) is detrimental to the well-being/recovery/safety of the patient.

 Exceptions for Emergency Department

  • For patients presenting for immediate, emergency care, designated support persons (DSPs) who accompany them will be permitted to be with them for the initial hospitalization period (in most cases no longer than the first day) without proof of vaccination or a negative test result. All subsequent visits and prolonged-stay DSPs present more than one day after the acute event will require proof of vaccination or negative test result.

View our complete COVID-19 response, including information on testing, visitation, donations and services.  

Bon Secours Community Hospital 
160 East Main Street
Port Jervis, New York 12771