Coronavirus Latest Updates

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Coronavirus: Need to Know

Coronavirus (COVID-19): Maintaining a Safe and Effective Care Environment

A safe and effective care environment is our highest priority, and Westchester Medical Center Health Network (WMCHealth) hospitals and medical practices have undertaken necessary steps to protect our patients and workforce as the novel coronavirus (COVID-19) situation evolves.

On this site, you will find the most up-to-date information on our patient and visitor guidelines, as well as details about testing that is being conducted on some of our hospital campuses, by appointment only. In addition, information is available on how to donate supplies or make a contribution to our health network.

Thank you for your support. 


Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

Our Commitment

WMCHealth is committed to providing a safe and comfortable care environment for patients, their families and our staff at all of our member hospitals and medical practices throughout the Hudson Valley. Our care specialists are working collaboratively with public health agencies and closely monitoring COVID-19 developments. Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information and prevention tips.

Mental Health Hotline:  Call 914.216.7733

The COVID-19 anxiety and research hotline is staffed by trained medical personnel that are available 24 hours a day, seven days a week to provide free confidential telephone counseling services for members of the community and staff experiencing anxiety and depression as a result of the COVID-19 pandemic. 

Updated: March 5, 2021

 

Visitation Guidelines Effective September 2022

Bon Secours Charity Health System recognizes that patients need the support of family and friends while they are in the hospital or visiting for an outpatient appointment or procedure. We welcome visitors and request that you follow our visitation guidelines. Safety measures are in place for our patients, employees, and visitors. Additionally, it is required that all visitors wear hospital-issued masks, provided upon your arrival, the entire time of your visit and that you remain socially distant and practice good hand hygiene often. We appreciate your support and cooperation.

Bon Secours Charity Health System does not restrict, limit, or deny visitation privileges based on race, ethnicity, language, national origin, socioeconomic status, mental or physical ability, religion, sex, sexual orientation, or gender identity or expression.

Visitors must be age 12 and up. Overnight visitors must be age 18 and up.
*Children under the age of 18 years are restricted from visiting during NYS DOH identified flu season. (October 1 – until notification of the end of flu season by NYS DOH)

Guest Services

At our Lobby Main Desk, a Guest Service Associate will verify that your identification and a visitor pass will be provided.

General Visiting Hours are 9 a.m. – 9 p.m., one support person permissible 24/7

Ambulatory Surgery / Outpatient Areas

Patients scheduled for outpatient or ambulatory procedures may have two (2) visitors, who can accompany the patient through the admission process. Visitors can wait in designated family waiting areas while wearing a mask and adhering to social distancing guidelines. 

Behavioral Health

Bon Secours Community Hospital Mental Health Unit is by appointment only. Two (2) visitors per patient are allowed.

New Directions requires pre-screening with counseling staff. Visitation is on Sundays with mandatory attendance to Family Education Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.

Good Samaritan Hospital 3 West requires pre-screening with counseling staff. Visitation is on Saturdays only at 3 p.m. with mandatory attendance to Family Meeting from 2 – 3 p.m. and visitation from 3 – 4 p.m. One (1) visitor is allowed.

Emergency Department allows one (1) support person per day 24/7.

Inpatient allows two (2) persons at a time during general visiting hours. One (1) visitor permitted during overnight hours. 

Guidelines for Permitted Visitors

  • All visitors will be asked for identification and must undergo symptom and temperature checks upon entering.
  • Do not come if you are exhibiting any symptoms or feel ill.
  • In accordance with New York State Department of Health Guidelines, masks must be worn correctly at all times. We ask that all visitors practice rigorous hand hygiene.

Visitors must undergo temperature checks when entering the facility and shall be denied entry if they have a temperature equal to or greater than 100.4.

Visitors must undergo symptom checks upon entering the facility and shall be denied entry if they report the following symptoms of COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • A positive viral test for COVID-19 in the prior 10 days, or close contact with someone COVID-19 infection in the prior 10 days
  • Visitors must wear face coverings at all times, regardless of visitor or patient vaccination status
  • Visitors should remain in the patient's room throughout the visit
  • Visitors may be provided with and asked to wear additional personal protective equipment (PPE), as appropriate to the patient's condition
  • Visitors who fail to wear a face covering and other PPE as requested by staff will be asked to leave the facility

Visitors are welcome to safely visit our gift shop, cafeteria, chapel and Bikur Cholim room. Mask wearing and social distancing guidelines remain. Please note, visitors are not permitted to eat or drink in patient care areas.

All visitors must adhere to the above guidelines.

We appreciate your understanding and cooperation. If you have any questions related to our visitor policy, please contact the Patient Experience Department at 845.368.5111.


 

WMCHealth offers COVID-19 diagnostic testing at Bon Secours Community Hospital

Testing is available by appointment only.

Drive-through testing is available starting Monday, November 9, 2020

  • COVID-19 drive-through testing is held at 3 Skinner Street, Port Jervis, NY
  • A prescription and appointment are needed to utilize the drive-through service
  • Beginning November 9, testing will be available Monday - Saturday 9 a.m. to 2 p.m.
  • Testing is available for current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital
  • Please call your primary care provider for a referral 
    • You will receive a screening, and if appropriate, you’ll be given an appointment.
    • Current and former patients whose physicians are affiliated with Bon Secours Medical Group, Good Samaritan Hospital, St. Anthony Community Hospital and Bon Secours Community Hospital can book a COVID-19 testing appointment using this MyChart link

What should I bring?

  • When you come to your appointment, you will need to bring your photo identification and insurance card, if applicable.

When will I receive my results? 

  • At this time, diagnostic results can take up to five days and antibody results can take up to three days.

Additional Information:

Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

The self-pay cost for an individual seeking a COVID-19 diagnostic test is $75

Treatment

Suspension of New Referrals for Monoclonal Antibody Treatment for COVID-19
December 22, 2021
 
Effective immediately, WMCHealth Network will not accept new referrals for the COVID-19 monoclonal antibody (mAb) treatment. The currently available mAbs are not effective against the predominant SARS-Cov-2 variant, Omicron.  

According to the most recent CDC estimates, the Omicron variant now accounts for 92% of new COVID-19 cases in our region.  Studies conducted by the FDA and others have demonstrated that the currently available monoclonal antibodies (mAbs) Bamlanivimab/etesevimab and Casirivimab/imdevimab are ineffective against the Omicron variant.  

The mAb Sotrovimab is expected to be effective against the Omicron variant; however, national supplies and New York State allocations are extremely limited.  Once Sotrovimab availability improves, we will resume referrals for mAb therapy.

Prevention remains the method of protection against COVID-19.  We strongly recommend that all eligible people age 5 years and over receive COVID-19 vaccine and booster doses, and mask and test when appropriate. 

Please contact your primary care provider if you have any questions about COVID-19 prevention or treatment. 

Updated: December 22, 2021


WMCHealth Vaccine Information

WMCHealth is serving as the coordinator for the Hudson Valley Region Hub of New York State’s Regional Vaccine Network.

Updated:  January 6, 2021

WMCHealth Post-COVID-19 Recovery Program

Post-COVID-19 Care for Ongoing Recovery

The Tri-State area has been one of the hardest hit in the nation during the COVID-19 pandemic. Today, an increasing number of people who became ill from the coronavirus continue to deal with issues surrounding their physical, mental and emotional health and quality of life. Sometimes referred to as “post-Covid syndrome” this is a very real health issue. And, it is treatable.

Request an Appointment | Call 1.833.329.0095

Updated:  January 6, 2021


Please call the DOH’s coronavirus hotline at 888.364.3065 or visit Health.NY.Gov for additional information.  You can also visit the CDC.gov for updates and prevention tips.

Support Our WMCHealth Heroes

Our WMCHealth Heroes are working diligently to serve and protect our patients and workforce as the novel coronavirus (COVID-19) evolves.

Help support our efforts to care for all patients by making a gift to your local hospital.

Updated:  May 19, 2020