The
Patient Relations Department at Bon Secours Charity Health System is
here to help you navigate medical encounters and to provide an
opportunity for you or your family
members to report specific concerns. Our Patient Relations staff
members are available to assist with patient concerns and issues.
We Welcome Your Feedback-Good or Bad
How to Share a Complaint or Compliment
We
encourage you to discuss your concerns with your caregivers in order to
resolve the issue as soon as possible. However, if your concerns have
not been addressed adequately-or
if you have something positive to share about your experience-please
give us a call.
Patient Relations Contact Information
Good Samaritan Hospital: (845) 368-5111
St. Anthony’s Community Hospital: (845) 987-5240
Bon Secours Community Hospital: (845) 858-7000
Additional Patient Relations Services
• Liaison between patients, staff and physicians
• Provide specific channels through which the patient can seek solutions to problems,
concerns or unmet needs
• Assist patients with DNR/DNI information, Health Care Proxy information and assist
patients in filling out appropriate forms
• Support and uphold all aspects of the American Disabilities Act
• Provide Sign Language Interpretation
• Ensure proper foreign language interpretation protocol is followed.
• Assure that the patient experience is a positive one, assisting the staff, patients
and their loved ones in accomplishing this goal.