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Emergency Department

Emergency Department

24/7 Emergency Care for the Port Jervis and Pike County Areas  

 

Adult Emergency Department
160 E. Main Street, Port Jervis, NY 12771
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If you seek immediate medical attention, please call 911

The Emergency Department at Bon Secours Community Hospital is committed to providing high quality, comprehensive care to the community. Our Emergency Department features modern facilities and a staff of highly trained board certified emergency physicians, nurses and technicians.

Modern, Fast and Expert Services   

The Bon Secours Community Hospital Emergency Department (ED) has recently been complete renovated and modernized.  The ED includes:

  • 14 patient bays, four of which are dedicated to treating behavioral health patients.
  •  The redesigned bays are equipped with new beds and advanced diagnostic and monitoring equipment.
  •  The upcoming phases of the project will add an observation unit and Fast Track, and will nearly double the footprint of the space

Additionally, the expanded ED at Bon Secours Community Hospital has wait times that are below the national average*.  In response, WMCHealth has launched the ED30 Pledge which promises that when patients visit the Emergency Department they will be seen by a provider within 30 minutes of completing registration.

Frequently Asked Questions

Where do I go if I walk in with an emergency?
Our Emergency Room is located on the main lobby level of the hospital. Usually, the first person you will see in the Emergency Department is our triage nurse. The nurse checks vital signs including temperature, heart rate, blood pressure and breathing and asks questions to evaluate your condition. In the Emergency Department, the most seriously ill or injured patients are treated first.

How do I register?
Unless your illness requires you to be treated immediately, the triage nurse will direct you to the registration area. You will be asked for basic information about yourself and your health coverage. We do not discriminate based on your ability to pay or any other factors.

In what order are patients seen?
Patients are not always treated in the order in which they arrive. Unlike a physician's office where appointments are scheduled in advance, many emergency cases often arrive at once. In the Emergency Department, the most seriously ill or severely injured patients are treated first. If your condition is not life threatening, you may be asked to be seated in the waiting room until your name is called.

What should I do when an emergency occurs?
Be prepared. Keep emergency telephone numbers near your telephone. When calling for help, speak calmly and clearly. Give your name, address, phone number, location of victim (e.g. upstairs in the bedroom) and nature of the problem. Do not hang up until the dispatcher tells you to in case additional information is needed.

Our Emergency Department staff is always available if you have questions or concerns.