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30-Minutes-Or-Less Emergency Department Pledge


Your experts in emergency care just got FASTER

When an emergency strikes, you want access to physicians who are board-certified in emergency medicine and backed by a full-service hospital, but what about the wait?

Now, when you visit the emergency room of Bon Secours Community Hospital, a member of Westchester Medical Center Health Network, you’ll be seen by a provider within 30 minutes. That’s FAST E.R. Read our 30-Minutes-Or-Less E.R. Pledge below.

Our Pledge to Serve You Better

We pledge to have you seen by a provider (i.e. physician, physician assistant or nurse practitioner) within 30 minutes of completing registration in the emergency department.*

*If another patient’s serious condition or traumatic injury prevents us from seeing you within 30 minutes, a member of our core team will speak with you directly to ensure you are treated in a timely manner and satisfied with your overall experience.

If you are experiencing a medical emergency, call 9-1-1.

Urgent care provided in a hospital emergency department is not automatically covered by insurance. Please check with your insurance carrier for details regarding your coverage.